Who Is My Landlord?
This is not always easy to answer, especially if the landlord (now known as a ‘rental provider’ wants to remain anonymous or lives next door for example. Of course, renters see the Rental Provider’s name on their rental agreement, but property managers are under no obligation to give them any more information than that and are also governed by the guidelines of the privacy act. Keeping boundaries between the rental provider and the renter is one of the main reasons to have a property manager after all.
I Can’t Pay My Rent This Month - Can I Have An Extension?
Each agency has its own processes around rent collection and arrears – some specific to the type of software they use, and others as a developed policy by the agency. Detail of this is usually provided at the time the lease is signed so responses to renters’ requests for later payments will always comply with this. In times of hardship (such as unemployment, illness or bereavement) a compassionate approach should be taken, and arrangements made where possible that will support the tenant, and minimise detriment to the rental provider. Good communication in these instances is essential.
Can I Get A Pet?
Though their original rental agreement may have stated no pets allowed, renters can request to amend this over time. This has been particularly relevant in recent years with some states (including Victoria) changing legislation to make it easier for renters to keep pets. The rental provider may be adamant they don’t want pets in their property, but if the state laws say otherwise, the choice may be out of their hands. Cases need to be analysed and considered based on their own merit.
Why Has My Rent Gone Up?
Many renters don’t factor ongoing rent increases into their decision when signing their initial rental agreement. Managing expectations as they renew each time and in advance of rent increases helps gradually educate them to expect and manage the increased expense.
Can I Hang Pictures?
Similarly, legislation has changed around renters hammering things into walls too. Where previously permission from the rental provider was required, now there is more leeway in favour of the renter (within reason). There has been a shift in recent years to allow renters more freedoms to make properties feel more like home – the freedom to choose to have pets and pictures being the first step.