With 3 diplomas behind me in Business Management, Human Resources and Accounting, I am a true professional and always have an energetic approach to my career as a Property Manager. I am passionate about the importance of relationships in business and I understand that respect for owners and renters is vital. I have well-developed communication and organisational skills, and I pride myself on professionalism, attention-to-detail and excellent customer service. I am not afraid to get into all of the "dirty corners" to get you a better picture at routine inspections, make an extra 50 for the entry report and so on. Moving from Russia originally and then from London to Australia, I have taken my life experiences and used them to become a business-savvy professional with a can-do attitude. Away from the office, I enjoy bird watching, bush walking, looking after my many pets, socialising and spending time with extended family and friends. Achievements: 2022 Platinum Award Residential Property Management 2021 Platinum Award Residential Property Management

With years of experience in customer service, Brittany is dedicated to ensuring all clients are provided with the highest level of service. Having achieved several different qualifications in the hospitality industry, a scholarship in business administration and a diploma in tourism, Brittany has absolutely mastered the art of superior organisational skills. Her no-nonsense, can-do attitude is complemented by highly developed communication and interpersonal skills. Brittany is hardworking, reliable and loyal and goes the extra mile to ensure our clients receive extensive reporting and concise, clear information. Achievements: Gold Award Residential Property Management 2023 New Investor Relations Manager of the Year 2022 Gold Award Residential Property Management 2022 Gold Award Residential Property Management 2024

With a passion for real estate, Caitlin joined First National Neilson Partners with a desire to learn everything she could about the differing sectors within our industry. Wisely, she cemented herself in a role that provided her with exposure to administration, sales and property management, and over time, has built a wonderfully diverse and well-rounded skillset. Caitlin is always eager to take on new challenges and push herself in ways that contribute to her personal and professional growth. With her insight and knowledge of sales and rentals, Caitlin’s’ current role within the First National Neilson Partners investment team is to provide solid, reliable, and honest information to our new investor clients. The natural transition into this position was an easy one, and her warm and friendly approach has endeared her to each and every client she has assisted. Caitlin confidently guides Rental Providers with current market trends including value, demand, individual property needs and legislative requirements educating them along the way about our listing, leasing, and management processes. She enhances our investor experience by providing a seamless conduit to the property management team who ultimately manage the day-to-day processes of a Residential Tenancy. Trained further by an award-winning client service specialist, Caitlin maps our customer needs, nurtures client relationships, and works diligently to build new partnerships and expand her presence in our exciting local market. Caitlin is eager to assist you with any property management services and advice that you require.

Flynn McKenna is a determined young man with a motivation and desire to succeed, seldom seen in many his age. His extreme dedication is demonstrated in his 6+ year commitment to swimming at a National Championship level. That responsibility and experience has ingrained in him, a never fail attitude and a strong determination to succeed. Flynn is passionate about his career in real estate and has successfully gained his Certificate IV qualification in Real Estate Practice. Flynn thrives and gains energy through interacting and building positive relationships with people, an invaluable mindset for a career in Real Estate. Undoubtedly drawing on his retail and lifeguarding positions, Flynn displays a true commitment to client satisfaction and proving a positive customer experience to all he assists.

Friendly, hardworking, and committed, Jane commenced her local property management career over a decade ago. Over this time, Jane has learned all facets of the industry including legislation, technology, and system operations. Throughout her career, Jane has remained focused on education, building relationships, and providing a higher standard of service to both her clients and customers. She prides herself on keeping up to date with industry trends, having a solution-based approach and being at the forefront of legal changes. Janes professionalism, enthusiasm and reliability are a result of both business and life experience. She remains motivated by successful outcomes and strives to ensure all requests are met promptly and efficiently.

Having commenced her working career in a different industry, and building her experience and skills for almost a decade, Jessica decided to take all of her customer service knowledge and apply it where her passion really lies, in Real Estate. Starting fresh can be tough but with sheer determination and a ‘can do’ attitude, Jessica has developed a strong understanding of Property Management fundamentals. Condition reports, Routine Inspections, Maintenance Management, Tenant Selection and Lease Preparation are just a few of the day to day tasks that she diligently conquers, knowing and understanding the importance of managing our investors assets as if they are her own . Jessica works tirelessly to service her First National clients, ensuring individual needs are met whilst complying with legislation, processes, procedures and our standards of service excellence. She thrives on the diversity that her role in Property Management provides and has an ever-growing knowledge of market trends, both working and living in the local areas. Jessica relishes the opportunity to continue on her road of personal growth and building an even larger wealth of knowledge and experience.

Karen is a long standing and highly skilled First National Neilson Partners team member, and over her time with us has progressed from a starting role as a part time receptionist through to a fully qualified and exceptionally diligent Property Manager. In recent years, Karen’s expertise saw her fill the position of Routine Inspections Officer. Routine and regular property inspections are vital to ensure the condition of each property is maintained at the highest possible standard. Karen is committed to providing our clients with the most recent and relevant information regarding the presentation of their property. Having conquered that realm, Karen has thoroughly trained her predecessor and returned to her favourite position as a Property Manager, overseeing a portfolio and professionally completing the large range of tasks associated with that role. Karen has earned the trust of her rental providers and is a favourite amongst our occupants. With years of experience under her belt, her enthusiastic approach and open communication give clients the confidence to relax knowing their investment is in great hands. Achievements: 2022 Platinum Award Residential Property Management 2021 Platinum Award Residential Property Management

With previous experience in the Service Industry spanning 20 years in her own business and as a Telstra Dealer, Kim discovered Property Management and her calling. Now having enjoyed the sector for over eight years, Kim thrives on helping owners navigate their investment journey and renters to have a positive and enjoyable renting experience. Kim is results-driven and takes immense pride in ensuring that her clients are well informed, working closely to allow open and honest communication. A true people person, Kim focuses on building quality relationships and going the extra mile. Capable of working under pressure in a busy and challenging environment, Kim's time management skills allow her to meet strict deadlines and targets whilst her aptitude for problem-solving produces quick results whilst handling multiple tasks. Kim is dedicated and proactive and personally is very passionate about the environment, our war on waste, and supporting the Isabella & Marcus Foundation, which is raising money to find a cure for children's brain cancer.

We are delighted to welcome Marie Kovacs to our team in the role of Property Manager. Marie brings a wealth of experience to the position, having commenced her real estate career in 2016 as a Sales Consultant. Her time in sales provided her with a deep understanding of client needs, property market trends, and the importance of strong communication, all of which have seamlessly translated into her work in Property Management since making the transition in 2022. Known for her approachable and down-to-earth nature, Marie prides herself on delivering a service that is not only professional but genuinely personal. She understands that whether you’re leasing out your property or moving into a new one, it’s a significant life event, and she’s committed to making every step of the process as smooth, transparent, and stress-free as possible. Marie is passionate about building lasting relationships based on trust and results. Her honest, proactive approach ensures that every property under her care is managed with attention to detail and a genuine commitment to achieving the best possible outcomes for both owners and renters. With a strong sense of integrity, a focus on clear communication, and an unwavering dedication to client satisfaction, Marie is a valuable asset to our team and a reliable point of contact for all your property management needs.

Since joining Neilson Partners in 2015 as an Investment Portfolio Manager, I’ve had the privilege of growing alongside our amazing team and clients. Over the years, I’ve held the role of Senior Investment Portfolio Manager and even served as the Victorian Chapter Representative for First National Property Managers in 2019. In 2021, I proudly stepped into the position of Investment Department Manager at our Berwick Branch, leading our dynamic rental team. With over 13 years of experience in the fast-paced world of property management, I’ve learned one key truth: no two clients are the same. That’s why I focus on understanding each client’s unique needs, fostering trust through transparent communication, and delivering genuine, honest guidance every step of the way. My passion for real estate law and legislation fuels my drive to navigate even the most complex challenges, ensuring positive outcomes for our clients. Balancing the leadership of our rental department with managing my own portfolio, I take immense pride in guiding both our team and clients through their real estate journeys. Outside of work, I’m all about family life, spending time with my partner and our two energetic sons. Whether at home or in the office, I’m committed to making a meaningful impact—delivering outstanding service, supporting our team, and helping clients achieve their property goals. Let’s make your property management experience seamless, stress-free, and successful!

Sharon is our longest standing Property Management staff member and has been with our Company for more than 21 years. Her career in the Real Estate Industry reaches back even further. Sharon has worked the bulk of her Property Management career in and around the local area. Her knowledge and understanding of the market and the community in which she works is exceptional. Sharon is an essential member of our dynamic Property Management team at First National Neilson Partners. It is a highly skilled and specialised department which demands well qualified and experienced personnel with an effective and systemised approach to management. Sharon enthusiastically embraces the responsibility and commitment which her busy role demands. Her clients have come to rely on her straightforward and honest approach and place full trust in her as their valuable point of contact.

As one of our Investment Portfolio Managers, Trudi Kluth is one of the smiling faces you are likely to meet whilst working with our Property Management team. On a typical day, you will find her acting as a calm and professional conduit between our property owners and renter clients. Trudi is proud to utilise her strong communication and organisational skills to facilitate positive outcomes between parties and create a rental experience that is enjoyable and stress-free for everyone. Trudi entered the real estate industry more than two decades ago and her varied roles throughout that career, demonstrate her adaptability and eagerness to continue her personal growth. She is respected for her can-do attitude and positive mindset, and understands that renting can be a confusing, daunting, and overwhelming prospect, for renters and investors alike. That's why she takes pride in taking the hard work out of real estate so that all of her clients can enjoy a convenient, and seamless real estate experience. Trudi is hard working, punctual, loyal, honest, trustworthy and thrives in the pace of the Property management arena.