As one of our Investment Portfolio Managers, Trudi Kluth is one of the smiling faces you are likely to meet whilst working with our Property Management team. On a typical day, you will find her acting as a calm and professional conduit between our property owners and renter clients. Trudi is proud to utilise her strong communication and organisational skills to facilitate positive outcomes between parties and create a rental experience that is enjoyable and stress-free for everyone. Trudi entered the real estate industry more than two decades ago and her varied roles throughout that career, demonstrate her adaptability and eagerness to continue her personal growth. She is respected for her can-do attitude and positive mindset, and understands that renting can be a confusing, daunting, and overwhelming prospect, for renters and investors alike. That's why she takes pride in taking the hard work out of real estate so that all of her clients can enjoy a convenient, and seamless real estate experience. Trudi is hard working, punctual, loyal, honest, trustworthy and thrives in the pace of the Property management arena.

An introduction to real estate after completing her VCE has solidly set Zahra on a path of learning and growth in the Property Management sector. With a drive and determination rare in someone her age, Zahra developed quickly as an investment assistant and she was soon promoted to a property managers role. Zahra’s already formidable people skills have grown to include the ability to provide exceptional client service. Her calm approach and ability to build rapport with owners and renters alike cements her commitment to achieving the best possible outcome for her clients without compromise. Zahra takes her time to make a measured decision; taking into account her owner’s expectations, the benefits of the property, and the nature of the best possible match. She believes that problem-solving is at the heart of good service, so whether it’s a quick maintenance fix, or a complicated tenancy issue, Zahras primary focus is on providing peace of mind for her owners and renters. Achievements: Gold Award Residential Property Management 2024

Flynn McKenna is a determined young man with a motivation and desire to succeed, seldom seen in many his age. His extreme dedication is demonstrated in his 6+ year commitment to swimming at a National Championship level. That responsibility and experience has ingrained in him, a never fail attitude and a strong determination to succeed. Flynn is passionate about his career in real estate and has successfully gained his Certificate IV qualification in Real Estate Practice. Flynn thrives and gains energy through interacting and building positive relationships with people, an invaluable mindset for a career in Real Estate. Undoubtedly drawing on his retail and lifeguarding positions, Flynn displays a true commitment to client satisfaction and proving a positive customer experience to all he assists.

With previous experience in the Service Industry spanning 20 years in her own business and as a Telstra Dealer, Kim discovered Property Management and her calling. Now having enjoyed the sector for over eight years, Kim thrives on helping owners navigate their investment journey and renters to have a positive and enjoyable renting experience. Kim is results-driven and takes immense pride in ensuring that her clients are well informed, working closely to allow open and honest communication. A true people person, Kim focuses on building quality relationships and going the extra mile. Capable of working under pressure in a busy and challenging environment, Kim's time management skills allow her to meet strict deadlines and targets whilst her aptitude for problem-solving produces quick results whilst handling multiple tasks. Kim is dedicated and proactive and personally is very passionate about the environment, our war on waste, and supporting the Isabella & Marcus Foundation, which is raising money to find a cure for children's brain cancer.

With years of experience in customer service, Brittany is dedicated to ensuring all clients are provided with the highest level of service. Having achieved several different qualifications in the hospitality industry, a scholarship in business administration and a diploma in tourism, Brittany has absolutely mastered the art of superior organisational skills. Her no-nonsense, can-do attitude is complemented by highly developed communication and interpersonal skills. Brittany is hardworking, reliable and loyal and goes the extra mile to ensure our clients receive extensive reporting and concise, clear information. Achievements: Gold Award Residential Property Management 2023 New Investor Relations Manager of the Year 2022 Gold Award Residential Property Management 2022 Gold Award Residential Property Management 2024

As Business Development Manager at First National Neilson Partners, Caitlin Besecke is the first point of contact for property investors looking for a stress-free, professional, and profitable rental experience. With a strong background across property management, administration, and sales, Caitlin brings a well-rounded, strategic approach to investment property management. Her diverse experience enables her to understand both the practical and financial goals of Rental Providers, and deliver tailored solutions that work. Caitlin’s role is simple: to make life easier for rental providers. She partners closely with new and existing investors to provide up-to-date advice on rental pricing, demand, renter selection, marketing strategies, and legislative compliance. Whether you're leasing your first property or managing a growing portfolio, Caitlin offers clear, honest guidance and a seamless transition into professional management. Caitlin’s clients appreciate her responsiveness, transparency, and warm, no-pressure approach. Backed by a top-performing property management team, Caitlin ensures every property is positioned for long-term success, with maximum returns and minimal downtime. Trained and mentored by award-winning industry leaders, Caitlin is driven by one goal: to help investors succeed. She takes the time to understand your unique needs and is committed to delivering an outstanding client experience from day one. If you're looking for a knowledgeable and approachable property management professional who will protect your asset and deliver results, Caitlin is ready to help. Let Caitlin show you the difference a dedicated property management partner can make. Contact her today for expert advice or a free rental appraisal.

With 3 diplomas behind me in Business Management, Human Resources and Accounting, I am a true professional and always have an energetic approach to my career as a Property Manager. I am passionate about the importance of relationships in business and I understand that respect for owners and renters is vital. I have well-developed communication and organisational skills, and I pride myself on professionalism, attention-to-detail and excellent customer service. I am not afraid to get into all of the "dirty corners" to get you a better picture at routine inspections, make an extra 50 for the entry report and so on. Moving from Russia originally and then from London to Australia, I have taken my life experiences and used them to become a business-savvy professional with a can-do attitude. Away from the office, I enjoy bird watching, bush walking, looking after my many pets, socialising and spending time with extended family and friends. Achievements: 2022 Platinum Award Residential Property Management 2021 Platinum Award Residential Property Management

Since joining Neilson Partners in 2015 as an Investment Portfolio Manager, I’ve had the privilege of growing alongside our amazing team and clients. Over the years, I’ve held the role of Senior Investment Portfolio Manager and even served as the Victorian Chapter Representative for First National Property Managers in 2019. In 2021, I proudly stepped into the position of Investment Department Manager at our Berwick Branch, leading our dynamic rental team. With over 13 years of experience in the fast-paced world of property management, I’ve learned one key truth: no two clients are the same. That’s why I focus on understanding each client’s unique needs, fostering trust through transparent communication, and delivering genuine, honest guidance every step of the way. My passion for real estate law and legislation fuels my drive to navigate even the most complex challenges, ensuring positive outcomes for our clients. Balancing the leadership of our rental department with managing my own portfolio, I take immense pride in guiding both our team and clients through their real estate journeys. Outside of work, I’m all about family life, spending time with my partner and our two energetic sons. Whether at home or in the office, I’m committed to making a meaningful impact—delivering outstanding service, supporting our team, and helping clients achieve their property goals. Let’s make your property management experience seamless, stress-free, and successful!

Having commenced her working career in a different industry, and building her experience and skills for almost a decade, Jessica decided to take all of her customer service knowledge and apply it where her passion really lies, in Real Estate. Starting fresh can be tough but with sheer determination and a ‘can do’ attitude, Jessica has developed a strong understanding of Property Management fundamentals. Condition reports, Routine Inspections, Maintenance Management, Tenant Selection and Lease Preparation are just a few of the day to day tasks that she diligently conquers, knowing and understanding the importance of managing our investors assets as if they are her own . Jessica works tirelessly to service her First National clients, ensuring individual needs are met whilst complying with legislation, processes, procedures and our standards of service excellence. She thrives on the diversity that her role in Property Management provides and has an ever-growing knowledge of market trends, both working and living in the local areas. Jessica relishes the opportunity to continue on her road of personal growth and building an even larger wealth of knowledge and experience.

Karen is a long standing and highly skilled First National Neilson Partners team member, and over her time with us has progressed from a starting role as a part time receptionist through to a fully qualified and exceptionally diligent Property Manager. In recent years, Karen’s expertise saw her fill the position of Routine Inspections Officer. Routine and regular property inspections are vital to ensure the condition of each property is maintained at the highest possible standard. Karen is committed to providing our clients with the most recent and relevant information regarding the presentation of their property. Having conquered that realm, Karen has thoroughly trained her predecessor and returned to her favourite position as a Property Manager, overseeing a portfolio and professionally completing the large range of tasks associated with that role. Karen has earned the trust of her rental providers and is a favourite amongst our occupants. With years of experience under her belt, her enthusiastic approach and open communication give clients the confidence to relax knowing their investment is in great hands. Achievements: 2022 Platinum Award Residential Property Management 2021 Platinum Award Residential Property Management